You have been just called to solve a delicate situation, you don’t know the context, you don’t know the root cause, you may not even know what’s the problem at all, but there you are.
Let me take you to Cynefin -yes, it’s 2025 and we’re talking about Cynefin- which can gives us a bit of help here. Cynefin provides a powerful lens for understanding different types of problem-solving contexts. When it comes to complex systems, traditional process-based approaches fall dramatically short. Unlike simple or complicated domains where clear cause-and-effect relationships exist, complex environments are characterized by:
- Unpredictability
- Multiple interconnected variables
- Emergent behaviors that can’t be predetermined
- Constant adaptation and learning
